tapwrldCustomer support
How can we help?
Order updates, returns, product questions — our small US-based team reads every message and replies within one business day.
Response time
Mon–Fri, replies within 24 hours. Weekend messages on Monday.
30-day returns
Unused tags can be returned within 30 days of delivery for a full refund. Include your order number and we'll email a prepaid US return label.
Defective on arrival
If a tag won't scan or arrives damaged, we'll ship a free replacement — no return required.
Prefer email?
Write us directly at hello@tapwrld.com.